Refund Policy

If you are not satisfied, you may request a full refund within 14 days of the start of your first paid subscription. The guarantee applies to your first subscription only.

• Renewals of an existing subscription
• Second or subsequent subscriptions by the same customer
• Plan upgrades and add-ons purchased after the first 14 days
• Telematics hardware, connectivity or third-party charges not billed by us
• Accounts terminated for breach of our Terms of Service

Outside the guarantee, fees are non-refundable except where required by law, as set out in our Terms of Service.

Email contact@scarleicester.com from the address on your account, with your company name and the reason for your request. A reason helps us improve but is not required.

Approved refunds are processed within 5-7 business days to the original payment method. Your bank or card issuer may take additional time to show the credit on your statement.

You may cancel at any time. Cancellation stops future billing; your plan remains active until the end of the period already paid for, and you have 30 days after termination to export your data.

Nothing in this policy affects any rights you have under applicable law.